Some coaches opt not to listen to fan rants on social media but not Australia boss Michael Cheika, who chose to speak to one angry Wallabies supporter after their defeat to Scotland.
Gregor Townsend's side ended a three-match losing streak against Australia in Sydney as they sealed a 24-19 win, Hamish Watson's second-half try proving decisive.
Defeat was a shock for the Wallabies given Scotland were without some of their star players like Stuart Hogg, Greig Laidlaw and Tommy Seymour due to British and Irish Lions responsibilities.
And one fan took to Facebook to express his anger at the loss, Jack Quigley calling the performance "a disgrace" and questioning how much the current Wallabies side care about playing for their country.
Quigley even offered to travel to Brisbane to speak to the squad and explain his anger, but Cheika opted to talk to him directly to insist his side were hurting just as much as the fans.
"I spoke to the gentleman and gave him a ring because I think it's important that we talk to the fans," he said.
"When we come out to pressers and say that we want to make the fans proud - that's not lip service - we do.
"We're not perfect at it sometimes but I think that he's expressed how he is feeling after the game and I don't think it would be too far away from - maybe not in the detail - but not too far away from how some of us were feeling about it as well.
"I spoke to him about some of the things that we are feeling, what we are trying to do around it and what some of those things are in the background.
"We're feeling the same thing as fans."
The coach also confirmed Quigley's post had been pinned on the wall of the team room, catching some of the players by surprise.
"We put the post up on the wall and that was pretty confronting for a few of the guys because they hadn't seen it - it was pretty heavy in some ways," he added.
"That's the message there and then."
|No mercenary? Sanchez endorses article defending imminent Man Utd move|
|Allegri expects Buffon to be ´fully recovered´ within a week|
|Atletico Madrid confirm Costa hamstring injury|
|Thisara stars as Sri Lanka stay alive in tri-nation series|
|Atalanta 0 Napoli 1: Mertens ends drought to keep visitors top|
|Nadal through to meet Cilic as Dimitrov downs Kyrgios|
|Dimitrov holds off Kyrgios as wait for home champion goes on|
|Alexis Sanchez boards plane ahead of reported Man United medical|
|Smith not sour over controversial dismissal|
|Buttler the difference for England, says Morgan|
|Hamburg dismiss Gisdol after fourth loss in a row|
|Brilliant Buttler century sets up England series win|
|Melbourne City 5 Adelaide United 0: Budzinksi & Vidosic braces inspire emphatic win|
|Marco Silva sacked by Watford following ´significant deterioration´|
|Nadal promises greater aggression in the last eight|
|Deschamps knows my thoughts - Lucas Hernandez hints at France decision|
|Nadal battles past Schwartzman in Melbourne|
|Wozniacki: I have nothing to lose|
|Impey claims historic Tour Down Under win|
|Rockets end Warriors´ 14-game road winning streak|
|Klopp: Liverpool wouldn´t sell to rivals during season|
|Spence retains IBF welterweight title with TKO of Peterson|
|Wozniacki cruises into Australian Open quarter-finals|
|Giggs keen to help Bale overcome injury woes|
|Harrison key to containing ´monster´ Fournette|
|Klopp in no rush to replace Coutinho|
|Cook leads, Rahm in contention in California|
|Cavaliers booed after abysmal first quarter|
|Titans hire Mike Vrabel as new head coach|
|Brive deny Worcester after stadium swap|
|Malcom dreams of Premier League but remains unsure of future|
|Guardiola sets target of 10 wins to guarantee title|
|Championship Review: Millwall break Leeds hearts in seven-goal stunner as Wolves lose|
|Messi and Pique welcome Coutinho to Barcelona training for first time|
|Thauvin ´very happy´ at Marseille|
|Guardiola salutes ´outstanding´ Manchester City|
|Saracens still not safe, Scarlets battle through|
|Watford still battling relegation from the top half, insists Silva|
|Rondon ´devastated´ after Everton´s McCarthy suffers horror injury|
|Aguero´s perfect hat-trick is Argentine´s 11th for Manchester City|
|Moyes impressed with Hammers display despite being held by Bournemouth|
|Dyche annoyed with Burnley´s ´big six´ results|
|Manchester City 3 Newcastle United 1: Aguero hat-trick sees pacesetters bounce back|
|Everton fans´ frustration understandable, says Allardyce|
|Wenger responds to Dortmund criticism over Aubameyang affair|
|Bordeaux appoint Poyet as new boss|
|Serena Williams: I can´t figure out a stroller!|
|Lee reigns supreme again as Cheetahs crush Southern Kings|
|Mourinho frustrated at United failure to ´kill´ Burnley|
|Simeone reveals Costa knock as Atletico bemoan dropped points|
|Lambert upbeat over Stoke´s quality after debut victory|
|Nothing happening with Aubameyang - Wenger|
|Mourinho, Wenger expect imminent Sanchez deal|
|Everton confirm McCarthy double leg break|
|Valverde talks of ´respect´ for Atletico as Griezmann saga turns again|
|NFL playoffs: Picks, predictions for AFC & NFC Championship Games|
|Rafinha misses Barca training with Inter closing in|
|Neymar misses Lyon clash with thigh injury|
|Atletico Madrid 1 Girona 1: Griezmann substitution costs Simeone|
|´Proudest son´ Sainz congratulates father on Dakar Rally win|
|Everton 1 West Brom 1: McCarthy horror injury overshadows cagey draw|
|Leicester City 2 Watford 0: Vardy & Mahrez decisive as Puel´s men go seventh|
|West Ham 1 Bournemouth 1: Hernandez proves his worth to Hammers|
|Burnley 0 Manchester United 1: Martial keeps up winning run|
|Arsenal 4 Crystal Palace 1: Early blitz means Sanchez is hardly missed|
|Stoke City 2 Huddersfield Town 0: Lambert makes winning start as Potters inch out of bottom three|
|Crisis, what crisis? Conte lambasts Chelsea critics|
|A goal, two assists and an injury - Monreal the Sanchez replacement at Arsenal?|
|Monchi has no interest in weakening Roma squad amid Dzeko reports|
|Hazard delights in Willian and Batshuayi link-up|